Shipment

In general your order will be shipped within 24 hours after receiving the payment.

We ship worldwide from Spain (Europe). The shipping costs depend on the size of your order and the address of destination. We also offer free shipping with a minimum purchase. Below is a summary of shipping costs and delivery times for each destination:

European Union: 

  • - Delivery within 3-5 business days
  • - Shipping costs: between 4.95€ and 9.95€
  • - Free shipping for orders over 80€

United States, Canada, Mexico and rest of Europe: 

  • - Delivery within 5-15 business days
  • - Shipping costs: between 4.95€ and 14.95€
  • - Free shipping for orders over 100€

Spain:

  • - Delivery within 1-3 business days
  • - Shipping costs: 3.95€
  • - Free shipping for orders over 35€

Rest of the world:

  • - Delivery within 5-15 business days
  • - Shipping costs: between 4.95€ and 14.95€
  • - Free shipping for orders over 150€

Returns

At BGExpansions your satisfaction is our priority. You can return any product provided you request a withdrawal within a maximum period of 15 days after the receipt of your order. The products to be returned must be in perfect condition and dispose of its original packaging when possible. Once we receive your return we will refund the amount paid for the returned products, but not for the shipping costs. The initial shipping costs and the return shipping costs will be at your expense.

You can also return any product that arrives incorrect or in poor condition to be replaced by another in perfect condition for free. You must inform us and request a refund within a maximum period of 15 days from the receipt of your order. In this case all the management and shipping costs will be at our expense, you will not have to make any additional payment.

Whatever the reason for a return we will be more than happy to handle it and help you as quickly and satisfactorily as possible. To request a return please contact us through the contact form or by sending an email to the address [email protected]

You can obtain additional information about our shipping and return policies by consulting our terms and conditions.

También puedes cambiar o devolver cualquier producto que te haya llegado incorrecto o en mal estado, para ser sustituido por otro. Deberás informarnos de la incidencia en un plazo de 7 días desde que lo recibiste. Cuando suceda esto, todas las gestiones y gastos de envío corren a nuestro cargo.

Ten en cuenta que los artículos se hacen a través de un proceso artesanal y puede que no todos los artículos sean exactamente iguales y aparezcan fallos menores.

Contact

If you have any problem with the shipment of your order, need to get more information about the shipping costs and delivery times in your country or want to send us any request please contact us through the contact form or by sending an email to the address [email protected] We are just one message away :)